Wilkes-Barre VA hosts town hall


WILKES-BARRE TWP. (WOLF) -- “You and I will sit down, you have my card, we’ll go through your paperwork and we’ll find out what happened and why it happened.”

Making steps towards solutions.

Its one of the reasons the VA in Wilkes-Barre Township hosted a town hall tonight. And why they’re being held at other VAs around the country.

Little more than a dozen people filled this room inside the medical center tonight, to hear about new initiatives and current events happening within the hospital.

But also a chance for veterans, spouses, and family members to talk about issues or concerns.

“There’s usually a common theme in some of the concerns that come up, our Veterans Choice program has its pros and cons and some challenges, but we always have staff here that can take the veterans’ information, get back in touch with them or we provide them contact information for our staff so we can do some additional follow up,” Wilkes-Barre VA Medical Center Director Russell Lloyd said.

One of those veterans is Bob Cudworth. He’s a Korean and Vietnam war veteran and has been coming to the VA for about 12 years.

He recently ran into a problem with some of his dental work.

After bringing it up to administration at the meeting.. he’s on his way to getting it resolved.

“We’re going to get with our chief of dental to make certain that the dental specialist that is needed to complete the work, we can schedule it in and do that quickly,” Lloyd said.

That timeliness is one of the VA’s five priorities that Director Russell Lloyd stressed during the presentation.

For Cudworth, that attention to improving service means more than anything.

“Not only was I here to express my concerns, I was also here to show that veterans are generally satisfied with the service they get at VA. The people that complain the most about VA are the people that don’t use the VA,” Cudworth said.

The next town hall will be held at the end of the month in Williamsport – and another later on the year at the Wilkes-Barre VA.

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